Return Policy
Effective Date: 01.01.2025
At Snuggles and Smile, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items under the terms outlined in this Return Policy.
1. Eligibility for Returns
a. Conditions for Returns
To be eligible for a return, items must:
- Be unused, unwashed, and in their original condition.
- Include all original packaging, tags, and accessories.
- Be returned within 3 days of delivery.
b. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Items marked as “final sale.”
- Opened hygiene products (e.g., pacifiers, bottles).
2. Return Process
a. Initiating a Return
To initiate a return:
- Contact our customer support team at help@snugglesandsmile.com with your order number and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and return instructions.
b. Shipping Your Return
- Pack the items securely to prevent damage during transit.
- Include your RA number and a copy of your original receipt.
- Ship the return package to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
3. Refunds
a. Processing Refunds
- Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [3-10] business days.
b. Partial Refunds
Partial refunds may be granted for items that:
- Show signs of use or missing parts not due to our error.
- Are returned beyond the specified return window.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at help@snugglesandsmile.com within 3 days of delivery. Provide photos of the damage or defect, and we will arrange for a replacement, exchange, or refund at no additional cost to you.
5. Exchanges
Exchanges are subject to product availability. To request an exchange, follow the return process above and indicate your preference for an exchange. If the desired item is out of stock, we will process a refund instead.
6. Cancellations
To cancel an order, contact our customer support team. Once the order has been shipped, it cannot be canceled.
7. Contact Us
If you have any questions about this Return Policy, please contact us:
- Email: help@snugglesandsmile.com
Thank you for trusting snugglesandsmile.com
1. Eligibility for Returns
a. Conditions for Returns
To be eligible for a return, items must:
- Be unused, unwashed, and in their original condition.
- Include all original packaging, tags, and accessories.
- Be returned within 3 days of delivery.
b. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Items marked as “final sale.”
- Opened hygiene products (e.g., pacifiers, bottles).
2. Return Process
a. Initiating a Return
To initiate a return:
- Contact our customer support team at help@snugglesandsmile.com with your order number and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and return instructions.
b. Shipping Your Return
- Pack the items securely to prevent damage during transit.
- Include your RA number and a copy of your original receipt.
- Ship the return package to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
3. Refunds
a. Processing Refunds
- Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [3-10] business days.
b. Partial Refunds
Partial refunds may be granted for items that:
- Show signs of use or missing parts not due to our error.
- Are returned beyond the specified return window.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at help@snugglesandsmile.com within 3 days of delivery. Provide photos of the damage or defect, and we will arrange for a replacement, exchange, or refund at no additional cost to you.
5. Exchanges
Exchanges are subject to product availability. To request an exchange, follow the return process above and indicate your preference for an exchange. If the desired item is out of stock, we will process a refund instead.
6. Cancellations
To cancel an order, contact our customer support team. Once the order has been shipped, it cannot be canceled.
7. Contact Us
If you have any questions about this Return Policy, please contact us:
- Email: help@snugglesandsmile.com
Thank you for trusting snugglesandsmile.com
